With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail.  There is so much to learn from her insights about retail and Customer Success. In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.According to Jennifer, Customer Success exists in retail and emphasizes that  SaaS companies can  leverage the soft skills gained from luxury retail.  Watch this episode, Irit asks Jennifer about:Transferable skills, experience, and methodologies  How much information is needed about the client, and how to acquire itThe importance of cross-functionally in these environmentsCourses, tools and other resources that will come in handyThis episode is a comprehensive resource for retail professionals looking to transition into Customer Success. Listen to the full podcast episode now!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources:? Blog:  Customer Success Career Development:https://www.csmpractice.com/customer-success-career-development/? Video: Steps in Hiring the Right CSM (Customer Success Manager)https://www.youtube.com/watch?v=yvkihrENs28&t=0s? Video: Hiring a First-Time Customer Success Managerhttps://www.youtube.com/watch?v=-dOY0FYqjpY&t=0s? Video: 2021 Customer Success Manager Salary Trendshttps://www.youtube.com/watch?v=6mtxTuDGfNE&t=0s⏬  Download this Infographic: Four Key CSM Role Profiles you want to hire for!https://www.csmpractice.com/hiring ⏬  Infographic:The 10 Skills of Highly Effective CSMshttps://www.csmpractice.com/job-skills◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!