35 min listen
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
ratings:
Length:
53 minutes
Released:
Jan 31, 2024
Format:
Podcast episode
Description
Explore the evolving landscape of customer experience with Jim Roth, President of Customer Success at Salesforce, in this episode of Experts of Experience.Join host Lauren Wood as she delves into the strategies of Salesforce to revolutionize customer interactions and organizational efficiency. Jim Roth shares his expertise on breaking down functional silos and integrating customer services to provide a seamless experience. Discover how Salesforce leverages digital technologies and AI to empathize with and better serve their customers. Gain insights into the importance of simplifying processes and understanding customer needs in large organizations.Tune in for a compelling discussion on transforming customer experience in the digital age.If you found this episode insightful, please rate us on Spotify and Apple Podcasts.Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what’s possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess
Released:
Jan 31, 2024
Format:
Podcast episode
Titles in the series (29)
#1 Brandon Kirk: The Secret To Mastering Customer Experience in Your Business: Join us as we dive into the world of data-driven results and customer experience with Brandon Kirk of Rogers Sports & Media. This episode explores how data shapes advertising and in turn enhances the customer experience. In this episode, Lauren sits down with Brandon Kirk, Vice President of Client Solutions at Rogers Sports & Media. Brandon is a sales executive with over 15 years of experience in companies such as CanWest, Time Inc., and Sports Illustrated. We kick things off by stressing on the importance of time and data in determining business results. We discuss Rogers Sports and Media’s move to content-rich partnerships to improve customer experience. We discover how Rogers leverages a large volume of data, from wireless data to set-top boxes, crafting unique advertising segments that hit right on target. The conversation flows into customer experience. Brandon breaks down the media landscape and the by Experts of Experience