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#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement

#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement

FromExperts of Experience


#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement

FromExperts of Experience

ratings:
Length:
42 minutes
Released:
Mar 27, 2024
Format:
Podcast episode

Description

On this episode, Brynne Henn, the Product Marketing Lead, of the AR Development Platform at Niantic,  discusses Niantic's approach to user-centric design and customer experience in developing AR products. The discussion highlights the importance of prioritizing the needs of customers and using a 'blog before you build' approach to ensure that products are built for customer needs. The conversation also delves into how AR can enhance customer experiences, the fostering of a developer community, and the significance of building trust with customers.Tune in to learn:How to prioritize user-centric design and customer experience in AR product development.What is the 'blog before you build' approach and how can you use it to ensure products are built for customer needs?How AR can enhance customer experiences through virtual try-ons, personalized advertising, and game-based experiences.How to foster a developer community by understanding their needs and providing support.Why you need to build trust with customers by being transparent, addressing mistakes, and valuing their feedback.How to create a foundation for product development to streamline processes and improve efficiency.The need to drive cross-functional collaboration by understanding team dynamics and establishing clear communication.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.
Released:
Mar 27, 2024
Format:
Podcast episode

Titles in the series (28)

If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.