What does playing soccer in your youth have to do with being the CEO of a high-growth tech company? If you’re Christina Kosmowski from LogicMonitor then it has everything to do with how to coach a team for success. Christiana was an early employee at Salesforce where she helped to develop their customer success program, and later did the same at Slack.  Her Twitter bio describes her as a customer-obsessed CEO changing the very role of IT with customers at the centre. She is a Wife, Mother, Engineer, STEM advocate, and Soccer lover. As CEO of LogicMonitor, Christina is responsible for accelerating the company’s hypergrowth and delivering on its brand promise of helping C-level executives and their teams thrive through transformation.  Prior to assuming the role of CEO, Christina served as LogicMonitor’s President, leading go-to-market strategy, R&D, customer success and operations.  Christina came to LogicMonitor from Slack, where she spent four years building and leading Customer Success and Enterprise Go To Market Teams and also spent 15 years at Salesforce, where she oversaw functions including renewals, consulting, support and customer success.  This is s a fascinating episode to peek inside the workings of a successful Software as a Service company and understand how they delight customers.  In this episode we covered:  The difference between customer success and customer service   The difference with a Software as a Service business   Biggest learnings from Customer Success teams at Slack and Salesforce   Becoming a customer-obsessed CEO   Sharing insights across clients by connecting them   Collaborating with clients   Christina’s authentic personal brand   Lessons from the pandemic   The “where is Christina” channel in Slack   Adapting management styles due to the pandemic   Analysing customer losses   How Christina’s engineering training has helped her career   What Christina said “yes” to multiple opportunities   Advice for secondary school students   The influence of soccer on leading teams   Why human relationships should be an industry priority   Christina’s Personal “board of advisors”   Selecting mentors   The best piece of business advice ever given   Innovation at Logic Monitor   Best practices to develop a customer success program   Promoting STEM in schools   Connecting the sales & engineering teams   What’s the future of customer success?   Quickfire round   Three Actionable tips to delight your customers   Resources mentioned on the showThe Leader you want to be - Amy Jen SuMore on Christina  Christina on LinkedIn Christina on TwitterLogicMonitor WebsiteYour Host: Actionable Futurist® & Chief Futurist Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereAndrew's upcoming book