Wanna know the secret of the most successful agencies? They don’t chase new clients. Because they know where the REAL gold mine is: their current clients. Treat ‘em right. Keep ‘em for life. How? Client-account-management pro Taylor McMaster shares the strategies driving her agency, DOT & Co, and school, CAM Collective, in this episode.  In this episode of the podcast, we talk about:  Taylor's inspiration for pivoting from digital marketing to client management agency What is a client account manager (& what exactly do they do on a day-to-day basis)? 4 signs it's time to hire an account manager for your agency The importance of proactive communication to your client relationships Taylor's Daily-Pulse methodology for making clients feel like you're really moving the needle on their account Her tips & tricks for showing clients you're in their corner Everything she teaches in CAM school, from creating SOPs to sending reports Slice, dice, push — Taylor's social media content repurposing strategy Which parts of her business she outsources and how Why she had to remove Facebook & Instagram from her phone (& you might consider it too!) Where to get your FREE, templated client onboarding checklist …and more!      This Episode Was Made Possible By: Social Media Rockstar Framework Free Course The Social Media Rockstar Framework is your chance to pull back the curtain and get insights on how to build a social media strategy that works for you, learn how to create (and implement) a simple and effective content plan, convert followers into buyers, and much more. Register for this FREE course and gain the confidence you need to use social media as a tool to grow your business: https://onlinedrea.com/free Sendible Social Media Management Tool The all-in-one social media management tool that my agency uses every day to schedule posts and analyze our social media results. Try them out for yourself today: https://onlinedrea.com/sendible   About the Guest Today our guest is Taylor McMaster, the founder of DOT & Company where she and her team help digital marketing agencies keep their clients happy—and keep agency owners focused on what they do best—with full-service client account management services. Taylor leads a team of Client Account Managers at DOT & Company, training the CAMs to work with different agencies. To date, they have helped dozens of digital marketing agencies free up their time to prioritize the money-makers in their businesses, while the DOT team ensures their client experience is smooth like butter. Website: https://www.dotandcompany.co/ The Happy Clients Podcast: https://www.dotandcompany.co/podcast Facebook: https://www.facebook.com/dotandcompany Instagram: https://www.instagram.com/dot_and_company/ YouTube: ​​https://www.youtube.com/channel/UC9_2hri1R1uaNTGeZr0Oyxg/   Go to the show notes for all the resources mentioned in this episode: https://onlinedrea.com/203