In this episode, Irit Eizips engages in a dynamic conversation with Peleg Samson, VP Customer Success at Guidde, on a mission-critical topic: the art of reducing support tickets while elevating customer satisfaction to new heights.Discover the strategies that empowered Guidde's customer support team to efficiently handle a rapidly growing customer base without the need for excessive headcount:Categorizing major ticket issues for precision.Cultivating a knowledge-centric culture.Addressing migration challenges head-on within the product.This proactive approach led to remarkable results, including a substantial reduction in response times, streamlined resolution efforts, and soaring customer satisfaction scores.For support executives and professionals, the takeaways are crystal clear: prioritize the analysis of ticket patterns, foster collaboration with product teams, and nurture a culture of knowledge sharing to optimize your support processes.Watch the full episode here: https://youtu.be/NKNDyMkxv94◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Video: ? Customer Success vs. Customer Support: What's the difference?https://youtube.com/shorts/Paq5q1dcfaE? Video: The Ultimate Guide: Customer Success vs. Customer Supporthttps://youtu.be/TWlWsuFVoh4? Video: Effective Communication in Technical Support Escalations ?‍?https://youtube.com/shorts/gn2MsWbNEl8? Video: From Traditional to PROACTIVE SUPPORT MODELhttps://youtu.be/K14nqGDb67I? Video: Next-Level Customer Support: How to Slash Tickets and Boost Satisfactionhttps://youtu.be/NKNDyMkxv94? Video: The Ultimate 10 Metrics for Prioritizing Support Tickets ?https://youtube.com/shorts/ATxJ8R5LatU◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ ? Visit our Website - CSM Practice? Sign up for our Newsletter