In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the ?????-??????? ??? model, which outlines essential skills that CSMs should possess, such as:solid customer-facing experienceProactivenesseffective communication skillsempathyand the desire to make customers successful. Additionally, he identifies four CSM profiles based on experience and characteristics required for his team: The "??????? ???????," The "???? ?????????" The "?????? ??????/??????? ???????," and The "??????????"By listening to this episode, you will learn about the entire framework and gain insights into questions to ask when hiring each of the CSM profiles introduced in this model. Guy provides helpful tips on creating different customer success manager profiles, making the CSM hiring process more efficient and effective, and finding the right people for your team from traditional places. If you are building a customer success team, this episode is a must-listen to improve your capacity planning and hiring process.Listen to the full episode now!◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources? Blog: The Multi-Faceted CSMhttps://bit.ly/3tubfp6? Blog: 10 Tips For Onboarding a New CSMhttps://bit.ly/3LVo95N? Blog: What is a Customer Success Manager?https://bit.ly/3t1YnGg? Blog: 3 Interview Tips for Hiring Customer Success Managershttps://bit.ly/3M1QpDQ? Video: Steps in hiring the right customer success managershttps://bit.ly/38SJLSV? Video: HIRING HACKS: Customer Success Managershttps://bit.ly/38weogS? Video: Recent trends in HIRING Customer Success Managers (CSM's)https://bit.ly/38Xb9Px◾️◽️◾️◽️◾️◽️◾️◽️? Visit our Website - CSM Practice? Subscribe to our YouTube Channel? Sign up for our Newsletter? Download Templates and InfographicsThanks for listening!