Speech analytics is an evolving tool that has use cases not yet thought of. As we are evolving how we use the tool, we want to tell the Geek! community as a whole to possibly spur some thoughts on the best way to use analytics in your organization and to also increase the ROI for an analytics investment.In this episode we talk about 10 unique ways that we see analytics being used:Proactive Customer ServiceIncenting Associates to be NiceGenerating Marketing DataFinding out WHY?Notating FrustrationLearning What the Real SLA Variance Should BeTracking SilenceFraud ProtectionTracking Key Words and CompetitorsExpanding Service to Other ChannelsBlog Post Link:https://expiviausa.com/10-unique-use-cases-for-speech-analytics/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel