21 min listen
10 Tips to Disrupt Your Contact Center With Technology and Tactics
10 Tips to Disrupt Your Contact Center With Technology and Tactics
ratings:
Length:
35 minutes
Released:
May 10, 2023
Format:
Podcast episode
Description
Hubie Brown is a renowned basketball coach known for his impactful strategies and insight. When I attended one of his clinics, the title was "Cool Things I Want to Talk About to Help You With Your Teams." It featured 10 random, yet valuable, pieces of advice to improve a team's performance.As I prepare my live talks for this spring and summer, I've decided to create a podcast inspired by Hubie Brown's approach.In this episode, I'll share 10 useful tips to enhance your contact center without a specific theme. These tips will help you optimize your contact center operations and provide a better experience for both your agents and customers.Value everywhere here.Join us at the "Advice from a Call Center Geek" LinkedIn Group, where we share Call Center Operations Tips and Tactics! Connect with industry experts, ask questions, and get the answers you need. All posts are reviewed to ensure no sales or spamming. Click the link now and level up your call center game!"Click here to Join!ACG Call Center Tips and Tactics Linkedin Group!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel
Released:
May 10, 2023
Format:
Podcast episode
Titles in the series (100)
When Good Times Go Bad- Dealing with Supervisor and Associate Confrontation in Your Call Center by Advice from a Call Center Geek!