The use cases for using speech analytics are endless when you really put the tool to the test.  In this episode, we talk about 10 ways that we are using analytics in our call center to maximize its use!1.    Proactive Customer Service2.    Rewarding Associates for Great Sentiment 3.    Generating Marketing Data4.    Finding Out the Why5.    Noting Frustration6.    Learning What the Real SLA Variance Should Be7.    Tracking Silence 8.    Fraud Protection9. Tracking competitors10. Expanding ChannelsFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel