34 min listen
Setting Up a Weekly Call Center Agent Review
Setting Up a Weekly Call Center Agent Review
ratings:
Length:
18 minutes
Released:
Dec 14, 2022
Format:
Podcast episode
Description
One of the best ways we have been able to create stars in our contact center is by doing a weekly 15-minute agent review with our contact center agents. In this episode, we give you the five detailed steps in creating this in your contact center.ReviewAddressGoal PlanningProgressionDocumentingIf you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel
Released:
Dec 14, 2022
Format:
Podcast episode
Titles in the series (100)
Ten Ways to Disrupt Your Call Center Using Technology and Best Practices by Advice from a Call Center Geek!