A quick extra podcast episode to all the Geek! listeners out here.  We wanted to give a quick year in review and tell you where we are going in 2020.Thank you all and Merry Christmas, without you guys we would have stopped last January!  -TomJoin the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.