This was taken from a talk that I gave to a group of Wisconsin Customer Service Professionals back in 2020 on a range of contact center operational topics.This is a 13-minute segment from that talk and one of my favorite pieces of content I have ever created.   I have been looking for this for over a year!I think you will enjoy the topics engagement topics that span from games to play, leadership committees, and some other unique ways that we have fun with our employees in our contact center.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel