To kick off the second half of 2022 from an ACG perspective, we play a game of Overrated, Properly Rated, or Underrradted with different call center and contact center topics.For example, are these tools, metrics, topics OR, PR, or UR?CSAT/NPSSentimentAI in the Contact CenterWFMAverage Talk Time as a MetricDress Code in the OfficeAnd a couple more topics to get you thinking and agreeing or disagreeing with me!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "CCW" to 814-247-0633