Here is a quick overview of what skills-based routing is, how to use it, and why it's such a great tool.This is the biggest difference between a UCAAS (Office Phone System) and a CCAAS (Call Center) platform.I have been getting a bunch of questions on skills-based routing so I hope this answers a lot of them! We did a white boarding video that goes along with this as well if you are more of a visual learner that can be found here:https://www.linkedin.com/posts/tlairdexpivia_callcenter-contactcenter-callcentergeek-activity-6725462092012371968-Qci4Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel