Did you miss Shoptalk 2023 this year? Or were you there and feel like you didn’t catch enough of the content and top trends? We’ve got you covered with another podcast cross-over event with This Week in Innovation and special guest host Jeff Roster! Kicking off this multi-part series, Jeff and regular host Ricardo Belmar sit down with Shoptalk’s content team of Krystina Gustafson and Ben Miller live and in-person on the final day of the event. Together they review the top 4 trends and what they mean for retailers, brands, and the retail tech community. The team goes deep to break down the hype vs reality of Generative AI and discuss how retailers are changing and evolving their relationships with consumers, employees, and suppliers. Plus, hear about the latest trends in shopper engagement!This episode’s guests:Krystina Gustafson, SVP Content, Shoptalk and GroceryshopBen Miller, Director of original content, Shoptalk and GroceryshopWe’re at number 19 on the Feedspot Top 60 Best Retail podcasts list - please consider giving us a 5-star review in Apple Podcasts! With your help, we’ll move our way up the Top 20! Leave us a review & be mentioned in future episodes! https://blog.feedspot.com/retail_podcasts/Meet your regular hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, a Top 12 ecommerce influencer, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing advisor for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring E-Motive, and Overclocked, from the album Beat Hype, written by Hestron Mimms, published by Imuno. The Retail Razor ShowFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarRead my comments on RetailWire - https://bit.ly/RWRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICaseyRead my comments on RetailWire - https://bit.ly/RWCaseyTRANSCRIPTS2E12a #ShoptalkLive – SPECIAL - Krystina Gustafson & Ben Miller[00:00:00] ​[00:00:00] Show Intro [00:00:20] Casey Golden: Hello Retail Razor Show listeners and viewers, and welcome to retail's favorite podcast for product junkies, commerce technologist, and everyone else in retail and retail tech alike. I'm your host, Casey Golden.[00:00:33] Ricardo Belmar: And I'm your host, Ricardo Belmar. And boy do we have a special treat for you this episode! Today we are talking about the changing relationships between retailers and brands, the evolution of shopper engagement. How omnichannel is morphing into seamless stores, and we see how it's possible to transform over 320,000 meeting requests into over 50,000 actual meetings in a span of three days.[00:00:57] But first, let's talk about our newest [00:01:00] crossover event, and this episode's special guests.[00:01:03] Casey Golden: That's right after our wildly successful crossover event with This Week In Innovation podcast for our N R F Live miniseries. Joined by one of our favorite guest hosts, Jeff Roster. We've done it again for our Shop Talk coverage.[00:01:20] Ricardo Belmar: Yes, indeed. By popular demand, and by popular demand, I mean, we really liked the idea, so we thought, let's do it again. Jeff Roster and I teamed up at