26 min listen
104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif
104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif
ratings:
Length:
31 minutes
Released:
Oct 23, 2023
Format:
Podcast episode
Description
We're entering a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So what does this mean for your business? What are the risks and opportunities, and what practical steps can you take to win in the age of machine customers? Listen to Stacy Sherman and Don Scheibenreif, analyst at Gartner Research explain the intersection of CX and technology based on research and his book: When Machines Become Customers: How Companies Can Compete in the Age of AI.
Released:
Oct 23, 2023
Format:
Podcast episode
Titles in the series (100)
10. Communicating and Delivering Real Value Featuring Bob Burg: In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver"... by Doing Customer Experience Right with Stacy Sherman