Liam Delap, Digital Automation Leader and Director of Enterprise at Pypestream, joins me on the Tech Talks Daily Podcast. Liam is a CX automation and Conversational AI evangelist and has served as an enterprise technology consultant and leader throughout most of his career, working with many Fortune 1000 organizations to transform their customer's digital experience. At Pypestream, Liam enables both existing and prospective clients with insight into how to craft their automation journey using Conversational AI for optimal success. His dedication to understand each client's environment and needs allows Liam to design custom solutions that always ensure an outstanding return on investment (ROI). Pypestream is a conversational AI platform that optimizes the customer experience at the enterprise level. Pypestream has been in business for five years. They are venture-backed, with 38M raised and seeing increased success as the pandemic forces large companies to think outside of the call center box when outsourcing customer support. We talk about AI Chatbots and using artificial intelligence to automate customer experience. We also discuss the effects of the CoronaVirus pandemic on CX and the technological changes they have forced.