More than ever, software needs to work perfectly. Businesses must monitor, optimize, and scale every app in any cloud. As consumers rely on digital services during the pandemic, companies are seeing increases in site traffic that are causing performance degradations and other technical challenges. Insights from Dynatrace found increases across industries in key website performance metrics. In this episode, I learn about increases across industries in key website performance metrics, how unpredictable changes in demand, and how organizations in retail and the governments turn to automation and AI-assistance to deliver essential business outcomes both efficiently and cost-effectively. For example, SAP CX –is seeing a 50% increase in page impressions on customer sites compared with peak times (i.e., Black Friday), so it is using AI to automate operations to ensure proactive responses to issues. As a result, SAP CX spends less time firefighting, leaving more time for product innovation. Kroger – as a leading grocery retailer, Kroger is an essential business on the frontlines of the pandemic, so keeping business up and running 24/7 is paramount. With the help of AI, the company can proactively address site issues before customers are impacted. DXC Technology – working with the Flemish government, DXC Technology developed an application to process requests from local businesses for financial support in response to COVID-19. Leveraging AI, the organization has automated its development pipeline, allowing it to create new features faster, multiplying the team’s productivity and, ultimately, helping the Flemish government provide financial support for its citizens. Alois Reitbauer VP, Chief Technology Strategist at Dynatrace, joins me on Tech Talks Daily to expand on these insights. We also discuss how the ability to identify the exact root cause and impact of problems wherever they occur before a support ticket is raised should be a priority. Keeping the lights on everything from backend applications, underlying cloud infrastructure, and networks to mobile apps and devices needs a different approach to APM.