26 min listen
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson
ratings:
Length:
35 minutes
Released:
Sep 4, 2022
Format:
Podcast episode
Description
What does it mean to be 'hooked on customers?' How does it propel businesses into action? Stacy Sherman and Bob Thompson, author, and CEO of Customer Think Corp, explore customer-centric businesses and examine how they execute strategies and outperform competitors that you can do too. Key tactics: LISTEN to customers’ values and feedback. THINK about implications of fact-based decisions on customers EMPOWER employees with the freedom they need to please customers CREATE new value for customers without being asked DELIGHT customers by exceeding their expectations There are no quick fixes. Customer-centricity takes time, determination, and company-wide commitment. More info:
Released:
Sep 4, 2022
Format:
Podcast episode
Titles in the series (100)
10. Communicating and Delivering Real Value Featuring Bob Burg: In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver"... by Doing Customer Experience Right with Stacy Sherman