James Dodkins is better known as the CX Rock Star. He blends music and business insight when helping companies improve their CX. Customer Experience magazine recently called him the #1 CX Influencer in the UK.  In this episode we discuss how companies need to change so they function more like a football team, how to hire the right people for great CX, and how to explore collaboration. https://www.linkedin.com/in/jamesdodkins/  https://www.rockstar.cx/