Every analyst and journalist is saying that AI will be important in 2024. It's obvious... but what are the less obvious predictions we can make for CX trends in the new year? CX Files host Peter Ryan (Canada) hosted a discussion focused on CX in 2024 featuring: https://www.linkedin.com/in/peter-ryan-montreal/ Mark Hillary  CX Files co-host (Brazil) https://www.linkedin.com/in/markhillary/ Lian Rowlands Principal Consultant, Tayma Solutions (UK) https://www.linkedin.com/in/lian-rowlands-a26119/ Stephen Loynd Founder and Principal Analyst, TrendzOwl (USA) https://www.linkedin.com/in/stephenloynd/