20 min listen
Vit Horky - NICE InContact - Where Is The Real Omnichannel?
FromCX Files
ratings:
Length:
16 minutes
Released:
Oct 11, 2019
Format:
Podcast episode
Description
Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Check the January episode about his book) and expert on CX. This episode was recorded in person in São Paulo - Vit explains what he is working on, the sale of the business to NICE, and some new work he is doing on omnichannel. www.niceincontact.com www.linkedin.com/in/vithorky
Released:
Oct 11, 2019
Format:
Podcast episode
Titles in the series (100)
Loren Moss, Unido Digital - Demographics and CX Channels: Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of FinTech and Intelligent Automation. In this interview, Loren and I spoke about CX channels and their connection to customer demographics. by CX Files