Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

Ved Sen - TCS - Digital Strategy, CX, and Innovation

Ved Sen - TCS - Digital Strategy, CX, and Innovation

FromCX Files


Ved Sen - TCS - Digital Strategy, CX, and Innovation

FromCX Files

ratings:
Length:
25 minutes
Released:
Jun 28, 2019
Format:
Podcast episode

Description

Ved Sen is a Digital Evangelist at Tata Consultancy Services (TCS). He is focused on digital strategy, acceleration and innovation and from his base in London he advises TCS clients on how to utilise new innovations, platforms, and business models. Ved is also the author of a book titled Doing Digital, Connect, Quantify, Optimise - a guide to digital innovation and strategy for non-technical managers. In the podcast we talk about the way that digital technologies are changing how companies interact with their customers and how managers can explore new innovations without affecting their day-to-day responsibilities. Ved also talks about some of the digital innovations we need to watch for over the next year. https://leanpub.com/doingdigital https://www.tcs.com/ https://www.linkedin.com/in/vedsen/
Released:
Jun 28, 2019
Format:
Podcast episode

Titles in the series (100)

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.