Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    CX Files

    CX Files

    CX Files

    ratings:
    Length:
    300 episodes
    Language:
    English
    Format:
    Podcast

    Description

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 300 episodes

    Title

    CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

    CXOutsourcers 2024 took place on May 1/2 in Atlanta, GA. Both Mark Hillary and Peter Ry...

    9 minutes
    		May 02, 2024

    Chris Gillen - A Closer Look - CX With AI And Humans Working Together

    Chris Gillen is the CEO of A Closer Look. He is based very close to Atlanta, GA, so the...

    13 minutes
    		Apr 29, 2024

    Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA

    Alex Muñoz is CEO of the Hispanic Media Center in San Diego, CA. He is focused on adver...

    20 minutes
    		Apr 25, 2024

    Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent

    Barry Winkless is the Chief Strategy Officer at Cpl Group & Head of the Future of Work ...

    19 minutes
    		Apr 22, 2024

    Paula Kennedy Garcia - CX Digital Delivery

    CX Outsourcers Special Edition: For the next two weeks CX Files will be published on bo...

    14 minutes
    		Apr 18, 2024

    Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

    Alex Mead is the CEO of Total CX. He is based in Bahrain. Alex is a long time friend of...

    27 minutes
    		Apr 11, 2024

    Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

    Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the ...

    31 minutes
    		Apr 04, 2024

    Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

    Chris Hague is the head of marketing at yoummday. He is based in Prague, in the Czech R...

    45 minutes
    		Mar 28, 2024

    Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

    Rod Jones is a legend in the CX industry. Based in Johannesburg, South Africa, Rod is n...

    33 minutes
    		Mar 21, 2024

    Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

    Matt Kendall founded Cognitive Copy, a B2B copywriting and ghost-writing specialist. He...

    40 minutes
    		Mar 14, 2024