On February 5, 2024, British contact centre company The Contact Company (TCC) was put into adminstration. Struggling to recover from a cyber attack in 2022, the previously successful company found itself in the red. On February 7, 2024, the UK media - starting with the Liverpool Echo - explained that the assets and business of TCC had all been sold to the British work-from-home specialist Sensée by the finance company FRP Advisory - the company called in to save the business. Mark Hillary spoke to Steve Mosser, the group CEO at Sensée and Asif Hamid, CEO at TCC on a call together in Liverpool just after concluding the deal and even before a press release had been released - the press release went out on Feb 8. This CX Files is a recording of that call - immediate reaction to the deal from both CEOs.   https://www.liverpoolecho.co.uk/news/liverpool-news/nearly-1000-jobs-saved-call-28586234 https://sensee.co.uk/ https://thecontactcompany.co.uk/ https://www.linkedin.com/in/asif-hamid-mbe-aa37723/ https://www.linkedin.com/in/steve-mosser-77136712/