10 min listen
Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?
FromCX Files
ratings:
Length:
24 minutes
Released:
Nov 2, 2023
Format:
Podcast episode
Description
Nerys Corfield is the founder and director of Injection Consulting. She is based in South Wales, close to Newport. Nerys posted on LinkedIn recently about how a retail bank is using digital non-voice customer service channels - it wasn't a compliment. Peter called Nerys to discuss why so many organisations are getting voice right, but are not paying attention to chat, email, and texting... why are so many companies dropping the ball when it comes to digital channels? https://www.linkedin.com/in/neryscorfield/ https://www.injectionconsulting.co.uk/
Released:
Nov 2, 2023
Format:
Podcast episode
Titles in the series (100)
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