Andrew McNeile is the Chief Customer Officer of ThinScale Technology. He is based in Dublin, Ireland. ThinScale enables remote and hybrid work using bring-your-own-device by ensuring that remote employees can connect securely. The company saw a boom as the pandemic forced office workers to work from home, but what does the situation look like now?  Is WFH and hybrid here to stay in CX and BPO? Mark Hillary called Andrew at his base in Dublin to catch up and see how he thinks BPO will evolve... https://www.linkedin.com/in/amcneile/ https://www.thinscale.com/