Peter Ryan is the Principal Analyst at Ryan Strategic Advisory and is a great friend of CX Files. On Monday March 25th he presented the latest RSA research - the 2019 Front Office BPO Omnibus Survey. This outlines the most popular locations for contact centres globally. In a CX Files exclusive this episode is being released earlier than usual so it is published simultaneously with his live speech at the CX Outsourcers conference in Windsor, UK. https://ryanadvisory.com/ https://knowledge-executive.com/cxoutsourcers/