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    2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory

    2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory

    FromCX Files

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    2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory

    FromCX Files

    ratings:
    Length:
    13 minutes
    Released:
    Dec 16, 2021
    Format:
    Podcast episode

    Description

    Cognitive Copy and Ryan Strategic Advisory recently published the 2021 Offshore BPO Confidence Index. This research gauges BPO confidence in 12 global markets. The report authors Matt Kendall and Peter Ryan explain the key takeaways from the research in this episode. https://www.linkedin.com/in/mattjqkendall/ https://www.linkedin.com/in/peter-ryan-montreal/ https://ryanadvisory.com/2021-offshore-bpo-confidence-index-now-available/ https://www.cognitivecopy.com/research
    Released:
    Dec 16, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.