Sarah is the Chief Happiness Officer at Happy Coffee Consulting. She is also the Head of Customer Service at Sure Petcare managing a customer service team that works across borders using several languages. For CX Files she is speaking in her Happy Coffee capacity. Sarah speaks on this podcast about Employee Experience and the importance of great managers and work culture - how does this influence CX? https://www.linkedin.com/in/sarahmetcalfecambs/ https://www.happycoffeeconsulting.co.uk/