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Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
FromCX Files
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
FromCX Files
ratings:
Length:
36 minutes
Released:
Mar 7, 2024
Format:
Podcast episode
Description
Dr Lollie Mancey is an anthropologist and AI ethicist based in Dublin, Ireland. She is the Programme Director for Innovation and Entrepreneurship (Digital tech and resilience) at the University College Dublin Innovation Academy. Lollie is focused on workplace performance and this includes how work/life balance should be managed and what causes anxiety and other issues that may damage work perforamnce, home life, or both. Lollie isn't focused specifically on CX, but her research covers workplaces that are similar to those we see in BPO and CX and her ideas in this conversation with Peter Ryan are valuable lessons on how to look after your people - if you don't then they will not be around for much longer. https://www.ucd.ie/ https://www.ucd.ie/innovation/ https://www.innovationacademy.ie/ https://www.linkedin.com/in/drlollie/
Released:
Mar 7, 2024
Format:
Podcast episode
Titles in the series (100)
Atul Vashistha - Neo Group - Third Party Outsourcing Risk And CX: Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and advisory firm focused on global services and sourcing. Atul has written three books about globalisation and sourcing and he is on the... by CX Files