Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    Steve Weston - SK Weston & Co

    Steve Weston - SK Weston & Co

    FromCX Files

    Start listeningView podcast show

    Steve Weston - SK Weston & Co

    FromCX Files

    ratings:
    Length:
    14 minutes
    Released:
    Dec 21, 2018
    Format:
    Podcast episode

    Description

    Steve Weston is the Managing Partner of SK Weston & Co, based in Washington DC. Steve himself has over 25 years consulting experience in the field of CX and BPO and he is known globally as an expert in this area.  In this edition, we looked back at CX in 2018 and forward to the main trends worth watching for in 2019. https://www.linkedin.com/in/steve-weston-1843152/
    Released:
    Dec 21, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.