Mark Angus is the CEO of publisher and research company Knowledge Executive, based in Johannesburg, South Africa. Together with Peter Ryan of Ryan Strategic Advisory he is hosting a new conference focused on the companies that deliver CX - CX Outsourcers. In this special bonus edition of CX Files, Mark explains what to expect from the next CX Outsourcers conference which will take place in March 2019 in Windsor, UK. https://www.linkedin.com/in/mark-angus http://www.knowledge-executive.com