13 min listen
Rob Allman - Dimension Data - Global CX Benchmarking Research
FromCX Files
ratings:
Length:
30 minutes
Released:
Jul 5, 2019
Format:
Podcast episode
Description
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on technology and they have a strong focus on CX and customer analytics. Each year for the past 22 years, Dimension Data has published their annual Global CX benchmarking report - this is one of those reports that everyone in the industry looks out for because it has a long history and deep insights into what companies are really doing. In this edition of CX Files I talk to Rob about the findings from the 2019 research. https://www.linkedin.com/in/roallman/ https://www.dimensiondata.com/
Released:
Jul 5, 2019
Format:
Podcast episode
Titles in the series (100)
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