Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this epsiode of CX Files Mark Hillary speaks to Mike about developing careers in CX. He explains how his company has explored impact sourcing initiatives across South Africa and the UK and how a focus on training, support, and developing genuine career paths for people working in CX helps employees to perform better now - and creates options for their future. Mike is passionate about developing his team and this conversation demonstrates that ESG and impact sourcing are not just 'nice to have' initiatives - they can improve how your business operates today and also demonstrate a real commitment to the team. https://sigmaconnected.com/ https://www.linkedin.com/in/mike-harfield-8820254/