Miya Knights is the head of industry insight at Eagle Eye Solutions. She is the director and publisher of retail technology magazine. She has a long history in both retail and technology journalism and analysis and she is the co-author of a recent book titled Amazon - how the world’s most relentless retailer will continue to revolutionise commerce. Miya talked to CX Files on the edge of the CXOutsourcers conference, hence the occasional background noise on this edition of the podcast. https://www.linkedin.com/in/miyaknights/ http://www.retailtechnology.co.uk/