Ian Barkin is the Chief Strategy and Marketing Office at SYKES, based in Tampa, Florida. He has a long history in innovation and automation strategy and if you have taken an RPA course on LinkedIn then he probably wrote it. In the podcast Ian explores RPA, innovation, and the future development of customer experience processes where technology blends with more traditional human customer service. https://www.linkedin.com/in/ianbarkin/ https://www.sykes.com/