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    Julian Burnett - IBM - CX and Retail Strategy

    Julian Burnett - IBM - CX and Retail Strategy

    FromCX Files

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    Julian Burnett - IBM - CX and Retail Strategy

    FromCX Files

    ratings:
    Length:
    24 minutes
    Released:
    Nov 8, 2019
    Format:
    Podcast episode

    Description

    Julian Burnett is Vice President of Global Markets in the Distribution Sector at IBM. He is an expert on the retail industry with senior experience in several retailers. Before IBM he was the CIO at House of Fraser, the CTO at John Lewis, and the CTO and Sainsbury's…  In the podcast, he talks about subscriptions, budget retail, Amazon, and the future for retail CX. www.linkedin.com/in/julian-burnett-2182511/ www.ibm.com
    Released:
    Nov 8, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.