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John Linkous - Phalanx Security - CX And Customer Data Security

John Linkous - Phalanx Security - CX And Customer Data Security

FromCX Files


John Linkous - Phalanx Security - CX And Customer Data Security

FromCX Files

ratings:
Length:
13 minutes
Released:
Aug 16, 2019
Format:
Podcast episode

Description

John Linkous is the Founder and Principal Adviser at Phalanx Security, based out of Baltimore in the US. He has a long track record as an expert on cyber crime so in this edition of the podcast we continued exploring the recent Capital One hack, but also looked at social networks and personalization. Can companies keep on collecting the personal data of their customers if they are not protecting it? When will the pushback begin? https://www.linkedin.com/in/jlinkous/ http://www.phalanxsec.com  
Released:
Aug 16, 2019
Format:
Podcast episode

Titles in the series (100)

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.