Ed Thomas is the Principal Analyst for technology thematic research at GlobalData PLC. He was recently speaking about AI and CX at the CX Outsourcers conference in Windsor, UK. After his talk, I asked Ed to explain some of his thoughts about AI for the podcast. Are companies really getting value from AI today? Listen to Ed’s thoughts here… https://www.linkedin.com/in/edgthomas/ https://www.globaldata.com/ https://knowledge-executive.com/cxoutsourcers/