Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center. Challenges for CIO's and IT Leaders Addressed in this Podcast:1.  How can AI enhance my ITSM solution?2. How can AI improve employee satisfaction?3. What are Astound's AI features, and what value do they bring?4. How is AI changing ITSM?To learn more about Astound, visit: https://astound.ai/