Felix Serrano is the co-founder and CEO of Activus Connect. The company is a certified women and minority-owned customer engagement organisation and they are operating across all of the continental US and Puerto Rico - based out of Orlando, Florida. Activus Connect is building a new platform for customer experience services modelled on the gig economy. In this episode, Felix explains how this can work and how the Work-At-Home agent strategy is developing rapidly. https://www.linkedin.com/in/felixserrano3/   https://activusconnect.com/