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Amit Shankardass - Digital vs Human CX
FromCX Files
ratings:
Length:
15 minutes
Released:
Apr 26, 2019
Format:
Podcast episode
Description
Amit Shankardass is the Executive Vice President of worldwide marketing at Teleperformance. Teleperformance has over 300,000 people delivering CX services to 170 markets from 80 different countries. In this edition of the podcast, Amit talks about the differences between a human and digital focus on CX and how brands can achieve the best possible blend of both. If 80% of customers prefer to speak to a human, why is everyone automating CX? https://www.linkedin.com/in/amitshankardass/ www.teleperformance.com
Released:
Apr 26, 2019
Format:
Podcast episode
Titles in the series (100)
Atul Vashistha - Neo Group - Third Party Outsourcing Risk And CX: Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and advisory firm focused on global services and sourcing. Atul has written three books about globalisation and sourcing and he is on the... by CX Files