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    Stephen Loynd - TrendzOwl - CX in 2019 and 2020

    Stephen Loynd - TrendzOwl - CX in 2019 and 2020

    FromCX Files

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    Stephen Loynd - TrendzOwl - CX in 2019 and 2020

    FromCX Files

    ratings:
    Length:
    20 minutes
    Released:
    Dec 20, 2019
    Format:
    Podcast episode

    Description

    Stephen Loynd is the principal analyst at TrendzOwl, based in Washington DC. He is a well-known global CX commentator and in this episode he looks back at some key events in 2019 and predicts what to look for in the CX industry in 2020. https://www.trendzowl.com/ https://www.linkedin.com/in/stephenloynd/  
    Released:
    Dec 20, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.