20 min listen
Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results
FromCX Files
ratings:
Length:
19 minutes
Released:
Apr 8, 2021
Format:
Podcast episode
Description
It's that time of the year again! Ryan Strategic Advisory asks hundreds of CX decision-makers every year to talk about their most favored locations for BPO and other trends affecting the marketplace. In this episode of CX Files, Peter talks about the top 5 global locations for BPO based on his research in 2021. The Front Office BPO Omnibus Survey 2021 is being released live at exactly the same time as this edition of CX Files - be the first to hear Peter interviewed about the research results right here. https://ryanadvisory.com
Released:
Apr 8, 2021
Format:
Podcast episode
Titles in the series (100)
Loren Moss, Unido Digital - Demographics and CX Channels: Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of FinTech and Intelligent Automation. In this interview, Loren and I spoke about CX channels and their connection to customer demographics. by CX Files