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    Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

    Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

    FromCX Files

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    Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

    FromCX Files

    ratings:
    Length:
    24 minutes
    Released:
    Dec 30, 2020
    Format:
    Podcast episode

    Description

    In this final 2020 episode of CX Files, we brought together some leading CX experts and analysts to look at the key trends in 2020 and what might happen in 2021. Featuring: Marianne Rutz, founder of Rutz Consulting https://www.linkedin.com/in/marianne-rutz-351b0a5/ https://rutzconsulting.com/   Stephen Loynd, founder and principal analyst at TrendzOwl https://www.linkedin.com/in/stephenloynd/ https://www.trendzowl.com/   Peter Ryan, founder and principal of Ryan Strategic Advisory https://ryanadvisory.com/ https://www.linkedin.com/in/peter-ryan-montreal/
    Released:
    Dec 30, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.