18 min listen
CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts
FromCX Files
ratings:
Length:
42 minutes
Released:
Dec 29, 2022
Format:
Podcast episode
Description
It's the end of 2022. In the last few days of the year you may be away from the office taking it easy, so why not catch up with this final CX Files for 2022? Peter Ryan talked to a group of CX experts and analysts to learn about their observations on 2022 and ideas for what to watch in 2023. The panel included: Rod Jones (Johannesburg, South Africa) Owner, Rod Jones Contact Centre Consulting https://rodjones.co.za/ https://www.linkedin.com/in/rodjonessouthafrica/ Lian Rowlands (Royal Wootton Bassett, UK) Director of Customer Success, Conversations By Ami https://www.meetami.ai/ https://www.linkedin.com/in/lian-rowlands-a26119/ Jon Yarlett (London, UK) COO, Intelligent Sourcing https://www.linkedin.com/in/jon-yarlett-91282aa/ https://www.intelligentsourcing.net/ Melissa O'Brien (Boston, US) Research and Operations Leader HfS Research https://www.hfsresearch.com/ https://www.linkedin.com/in/melissa-o-brien/
Released:
Dec 29, 2022
Format:
Podcast episode
Titles in the series (100)
Peter Zaitsev - Percona - Data Security And CX: Peter Zaitsev is the founder and CEO of Percona, based in the US. Percona designs, supports, and advises on databases. They help companies manage data and keep it safe. This episode was inspired by the recent Capital One hack, where personal details... by CX Files