Rick A. Collins is a SVP at Marsh USA. He is based in New York City and his focus is consultative analysis and implementation of creative and novel ideas for risk management. Peter Ryan met Rick at a recent conference focused on fraud and so they recorded a conversation about fraud and risk management and how this is an important focus for any manager planning a CX strategy. https://www.linkedin.com/in/rick-a-collins-23b5284/ https://www.marsh.com/us/home.html