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22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

FromDoing Customer Experience Right‬ with Stacy Sherman


22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

FromDoing Customer Experience Right‬ with Stacy Sherman

ratings:
Length:
35 minutes
Released:
Jan 16, 2022
Format:
Podcast episode

Description

In order to deliver the best customer service, you need to understand the full meaning and how to do it right.   My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too.  Topics include: -What does customer service mean vs customer experience (CX) -How has customer service changed over time  -What does cutting-edge research reveal -How to measure customer service beyond NPS -Is the customer always right -What can brands do to help angry & upset customers Learn more: DoingCXRight.com/podcasts
Released:
Jan 16, 2022
Format:
Podcast episode

Titles in the series (100)

Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them from going to competitors *Increasing revenue and growth by winning through experiences over price. *Instituting CX measurements for accountability & success. *Gaining customer advocates, who refer versus share bad reviews. *Building an engaged workforce and customer-centric inclusive culture. DoingCXRight®‬ Podcast is not all business and customer service related. You’ll also hear guests share personal stories, challenges overcome, lessons learned, and topics such as: “What would you tell your younger 20-year-old self now that you didn’t know then.” The answers will inspire you to think and do differently so that you show up as your best self every day. About Stacy Sherman: She's an award-winning keynote speaker, author, and mentor on a mission to inspire better experiences so that REAL loyalty, connections, and satisfaction exist globally. Read her bio, blog, Forbes articles and useful resources at: DoingCXRight.com